Return & Refund

Customers may request cancellation within 2 days from the date the order was placed, provided that the order has not yet been shipped.

To request cancellation, contact GlamSilk customer support as soon as possible with your order details.

Once an order has been shipped, cancellation will generally not be accepted.

Orders that have already been shipped are generally not eligible for cancellation or return under this policy.

Where a cancellation is approved and payment has already been received, the applicable refund will be processed through the original payment method or another appropriate method determined by GlamSilk.

The time required for the refund to appear in your account may depend on the payment provider, bank, or financial institution.

Online payments may be processed through Razorpay.

Once GlamSilk approves an eligible refund, processing time may depend on the payment service provider and the customer's bank or financial institution.

Cash on Delivery may be available for eligible orders.

Since payment is collected at delivery for Cash on Delivery orders, there is generally no advance online payment to refund when an eligible cancellation is approved before shipment.

A refund will generally not be available when:

• The cancellation request is made after the order has already been shipped.
• The cancellation request is made outside the applicable 2-day cancellation period.
• The order does not qualify for cancellation under this policy.
• The customer has already received or otherwise accepted the shipped order.

To request cancellation, contact GlamSilk using the contact details below.

Please include your order number and the details associated with your order so that we can locate it quickly.

GlamSilk may update this Return & Refund Policy from time to time. Any updated version will be published on this page.